| AIADA Establishes Partnership with Moneris Solutions for Dealership ...
ALEXANDRIA, Va., Jan. 14 /PRNewswire/ -- The American International Automobile Dealers Association today announced a new affinity partnership with Moneris Solutions, designed to provide dealer members with exclusive pricing on merchant card processing, check guarantee and conversion, gift cards and ACH/EFT processing. Moneris Solutions is one of North America's largest payments processors with a roster of clients that include numerous Acura, Lexus, Mercedes-Benz and other leading car dealerships. "As more and more customers seek to pay by credit and debit card, and check services become a critical component to closing deals, the ability to accept any type of payment has become a fundamental element in maintaining dealership customer satisfaction," said AIADA President Cody Lusk.
Jeff Ackerman: Customer is always right ... sometimes
My first real introduction (outside of my stellar careers at Jack In The Box and Yummers Roast Beef in San Francisco) to customer service was an eye-opener.
Literally, as in eyeballs opening and closing.
Maybe 28 years ago or so I was working at a newspaper and was in charge of paper boys and girls. In those days, it was OK to hire kids to deliver papers because they hadn't yet been indoctrinated to the notion that the country owed them a living, and their parents actually thought it would be great if the kids paid for their own bicycles, Barbies and baseball cards.
The horror of it all.
One afternoon, a lady called the office to say that one of our paperboys had hit her in the eye with a newspaper, and if I didn't get out to her house "right this minute," she was going to sue me every which way but Sunday, or something like that.
US Shift Seen To Pakistan, Afghanistan
At a Pentagon news conference last week, Defense Secretary Robert Gates said that while the U.S. respects the Pakistani government's right to decide what actions are needed to defeat extremists on its soil, there are reasons to worry that al-Qaida poses more than an internal threat to Pakistan. ``I think we are all concerned about the re-establishment of al-Qaida safe havens in the border area,'' Gates said. ``I think it would be unrealistic to assume that all of the planning that they're doing is focused strictly on Pakistan. So I think that that is a continuing threat to Europe as well as to us.'' The Pentagon says it has fewer than 100 troops in Pakistan, including personnel who are training Pakistan's paramilitary Frontier Corps in the western tribal region along the Afghanistan border.
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